$232 million, four-year agreement renews a 10-year relationship
FLORHAM PARK, N.J., Feb. 21, 2019 — Conduent Incorporated (NYSE: CNDT), a digital interactions company, was selected by the Indiana Family and Social Services Administration (FSSA) for a $232 million contract over four years, renewing a relationship that began in 2009.
Conduent provides application processing support for applicants and benefit recipients of state government programs, including Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families and the Healthy Indiana Plan.
Serving approximately 1.5 million Indiana benefit recipients, Conduent supports the state’s client services. Incorporating automation technologies, the company provides assistance with application processing, screening, scheduling, initial case processing and data collection from applicants.
“When we began the transformation of our eligibility and support services with the help of Conduent, we became one of the most efficient social services agencies in the country,” said Adrienne Shields, Director, Indiana FSSA Division of Family Resources. “The work Conduent does is a critical component in providing our constituents with a positive experience.”
The company works with the state to process more than 100,000 applications and responds to approximately 200,000 phone inquiries per month. Conduent also assists individuals through the hearings and appeals process, and supports the state with benefit recovery efforts.
“We have more than 1,000 employees dedicated to our relationship with Indiana FSSA, and they are passionate about the work they do in support of citizens in need,” said Marcus Collier, Group Chief Executive, Conduent Government. “We’ve built a trusted partnership with the state over the last 10 years by sharing a commitment to serve Indiana.”
Conduent creates digital platforms and services for businesses and governments to manage millions of interactions every day for those they serve. We are leveraging the power of cloud, mobile and IoT, combined with technologies such as automation, cognitive and blockchain to elevate every constituent interaction, driving modern digital experiences that are more efficient, helpful and satisfying.
Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent serves a majority of the Fortune 100 companies and more than 500 government entities. Learn more at www.conduent.com.